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Wakaya Resort & Spa Privacy Policy

This privacy policy (“policy”) will help you understand how ACK Holdings Pte Limited (RCBS2016L4011) trading as Wakaya Resort & Spa including its related companies incorporated in Fiji (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use www.wakayaislandresort.com (“service”).

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.


What User Data We Collect

When you visit the blog, we may collect the following data:

  • Your IP address.
  • Your contact information and email address.
  • Other information such as interests and preferences.
  • Data profile regarding your online behavior on our website.


Why We Collect Your Data

 We are collecting your data for several reasons:

  • To better understand your needs.
  • To improve our services and products.
  • To send you promotional emails containing the information we think you will find interesting.
  • To contact you to fill out surveys and participate in other types of market research.
  • To customise our service according to your online behavior and personal preferences.


Safeguarding and Securing the Data

We are committed to securing your data and keeping it confidential. We have done all in its power to prevent data theft, unauthorised access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.


Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyse web traffic, web pages you visit and spend the most time on).

The data we collect by using cookies is used to customise our service to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies do not allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser. 

Like many website operators, we may also engage third party tracking services such as Google Analytics, which use cookies, beacons and other web-based tracking tools to analyse and help us improve the activities on our website. Google may use this information to analyse how users interact with our website, compile statistical usage reports and providing other services in relation to website and internet activity. Google provides further information on its analytics and how to opt out here.


Links to Other Websites

Our website contains links that lead to other websites. If you click on these links, we are not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.


Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you do not want to disclose your personal information.

If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

We will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy. 


What if you have a complaint?

If you consider that any of our actions breaches this privacy policy or if you have any other complaint or enquiry about how we handle personal information, you can contact us through one of the contacts below. We will endeavour to act promptly in response to a complaint.


How to contact us

To contact us about a privacy related issue by e-mail, phone, facsimile or post:

Attention: General Manager
Email: gm@wakayaislandresort.com
Phone: +679 998 5770


Updates to this policy

We reserve the right to review this privacy policy at any time to take account of new laws, technology, changes to our operations and work practices and the business environment. Amendments will be incorporated into this privacy policy.